Returns Policy

Ghostfire Gaming: Returns Policy V1.2

Last updated: 16th April 2021

REFUNDS

Thank you for your purchase at Ghostfire Gaming! We hope you are happy with your purchase. However, sometimes a product does need to be refunded.

Generally, an order that is currently being delivered cannot be refunded until all items are returned. After receiving your return and inspecting the condition of your item, we will process your return or exchange.

Please see below for more information on the details of our refunds policy.

Damaged Products

If photographic evidence of the damaged product is provided upon delivery, we will replace or refund the products free of charge.

We do not take any responsibility for replacing or refunding damaged products that are damaged due to the actions of the purchaser, their acquaintances, and (or) their pet(s).

If the product is not evidently in a condition upon delivery that we deem to be:

  • A manufacturing fault,
  • Damaged from the manufacturing or shipping process or,
  • Differing from the advertised quality,

Then no refund will be made. We reserve the right to evaluate claims on a case-by-case basis.

Refunds may take 1-2 weeks to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

RETURN SHIPPING

In the case where the requested refund is not due to the product being damaged, all shipping costs associated with the return will be borne by the customer.

Once the product is received and verified in the same condition it was purchased then a return will be made.

‘Change of Mind’ REFUNDS

Change of Mind refunds (Also known as the buyer’s remorse cooling off period) for all Ghostfire Gaming Pty Ltd Products and Affiliated Brands is 3 days from the initial purchase.

STOLEN ITEMS

If an item is reported as stolen by the courier or consignee, we are not obligated to offer a replacement to this order and recommend contacting the local authorities and courier in relation to your stolen goods.

BOOKS & PDFS

Books and PDFs are not generally subject to export or import restrictions, however, it is up to the customer to pay any local taxes or customs duties if charged. We do not have control over this.

Physical orders can be cancelled and refunded before they are shipped, but if the product includes downloadable content, that you have downloaded, the cost of the PDF version will be deducted from the value of the refund.

PRODUCT RECALLS

In the case that an item is defective or faulty, we may request to have an item returned to us. When this is requested, all returns must be resent within 7 days of the return request. All returned items must be in new and unused condition, with all original tags and labels attached. A shipping and tracking number will also be required upon return delivery and will need to be sent to the support team. If this is required, our Team will send the appropriate return addresses and details to you.

Privacy

You will be asked for information that is relevant to your return and refund or to satisfy legislative requirement. If you do not provide this information, then we may be unable to process your return. When returning merchandise with proof of purchase, you will be asked for your order information and personal order information as authorization of the return transaction. Ghostfire Gaming PTY LTD will record your name and the form of identification provided, which may be accessed by authorized Ghostfire Gaming PTY LTD team members for fraud protection activities. Information collected will be securely stored in accordance with Ghostfire Gaming’s Privacy Policy.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

[email protected]

Please also see our Terms & Conditions for more details.