Ghostfire Gaming

Grim Hollow: Shipping & Tracking FAQ

Our most up-to-date shipping and tracking resource.

Our most (currently) asked questions are in regards to tracking information, or shipping information.

The purpose of this post is to provide a resource to help keep everyone in our community up to date, with the latest information that we have.

General Information

  • Most customer packages are en-route.
  • All of our Kickstarter backers items are on their way (with some having already been delivered).
  • The vast majority of our pre-orders are also en-route, and any that remain will be getting sent out ASAP.
  • We are in the process of integrating a tracking feature into our store. (You can test the early version of it here)

Packages and Tracking Information

US Customers

  • Our US Packages are now within the country, and we expect to be receiving (and sending out) tracking numbers for all of these orders within the next nine days.
  • Due to the delays experienced, there is a (small) chance you may receive your package before you receive your tracking number. Still, we will be working our hardest to prevent this from happening, and aim to have your tracking information sent to you before the arrival of your package.

Australian Customers

  • Our Australian Packages are en-route, and we know they have been in the process of shipping for a while now. At this stage, as the packages are with the courier – they will have the most up to date information. We do expect this to begin arriving soon, but we cannot put an exact date on when.

Rest of the World

  • If you backed Grim Hollow during our Kickstarter. You should already have your products, or you should at least have your tracking information. If you do not, please make sure to get into contact with us!
    (VIA: Facebook, Email, or Discord).
  • If you have pre-ordered our products via our Store. Your products are likely on their way, or you will be receiving tracking information very soon (if you haven’t already).

New Orders and Shipping

On-Demand Delivery

  • We have now moved from fulfilling the original orders into a more On-Demand delivery style.
  • With more books manufactured and ready to go, the time between order and shipping will significantly reduce. This will be applicable to all new orders moving forward (this is not applicable to pre-order items).

New Items & Pre-order Shipping

We would also like to clarify a point around new orders and shipping.

  • As some of you may have already seen, we have recently added new items to our store (GM Screen, Fabric Map, and the Banners).
    These items are currently pre-orders, and as such will not begin shipping until the end of August.
  • If you add these items to your order, your order will not begin shipping until all of the products are ready.We appreciate the support if you wish to purchase them, but please note that it will delay the shipping of your Hardcover Book (if you also ordered a copy).

Current Shipping Prices

The last point we will touch on is in regards to shipping prices.

  • They are expensive at the moment, we whole-heartedly agree.
  • We are currently working on securing lower rates, as well as working on securing faster delivery options.
  • Currently, this is an on-going process, but we are working on getting these arranged as soon as we possibly can.

We have recently secured some cheaper rates for certain countries, but we are still working on getting them as low as we can; for all countries.

We will continue to update this as we hear more, and once this process has been established; we will leave this up as a reference for any future shipping questions.

Until next time,

The Ghostfire Gaming Team

1 Comment

September 1, 2020
Hi! I’ve been trying to reach you guys regarding my order and it’s been over a week, and I haven’t gotten a response. For US buyers who have only gotten order confirmation numbers and ordered back in May, when would we expect to get tracking numbers/orders. I’d appreciate you guys getting back to me, thanks.

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